1. General & Factory Information

  • Q: Are you a real factory?

    A: Yes. We own and operate our own manufacturing facility. You are buying directly from the source, which means better pricing and full traceability.

2. OEM & Customization

  • Q: Do you accept OEM orders?

    A: Yes, 100% welcome. As a factory, we provide full OEM solutions – including custom design, mold creation, logo printing, packaging, and even formula/materials modification for bulk orders.

  • Q: What's your MOQ for OEM?

    A: MOQ depends on the product and customization level. Contact us – we are flexible as a factory.

3. Warranty & After-Sales

  • Q: How long is the warranty?

    A: All products come with a1-year warranty (12 months)from the delivery date. The warranty covers any manufacturing defects, not user damage or normal wear and tear.

  • Q: How do I claim the warranty?

    A: Send us photos or a short video showing the issue. If confirmed as a manufacturer defect, we will send a replacement or issue a refund within 7 business days.

4. Placing Orders (Bulk & Retail)

  • Q: Can I buy just one product?

    A: Yes, we support single-piece purchases for testing purposes. For larger quantities, please contact our customer service team for wholesale pricing.